Terms of service

Last updated: 13 November 2026

1. Who we are

This website is run by Meowonomy ("we", "us"), a sole trader business based in the United Kingdom.

  • Email: meowonomy@gmail.com

These terms apply when you buy from us. Please read them before you order. If you have a question, email us.

2. Who can buy

You must be at least 18 to place an order. We sell to customers in the United States, the United Kingdom, Canada and Australia. We sell to consumers buying for personal use, not for resale.

3. Our products

  • Product photos and videos come from our suppliers. Colours and sizes can vary slightly from the pictures because of screens and lighting. The written description on each product page tells you what you are buying.
  • Our toys are pet products, not children's toys. Keep them away from young children.
  • Supervise your pet when it plays with any toy. Remove a toy if it is damaged, or if parts become loose, and do not leave pets alone with toys that contain batteries or have small parts. Charge rechargeable toys only as the product page describes, and never while your pet can reach them.

4. Prices and payment

  • Prices are shown in your local currency and include any taxes we must charge at checkout. Delivery charges are shown at checkout before you pay.
  • Shipping is free. For the UK and the US, the checkout price is the full price with nothing more to pay on delivery. For Canada and Australia, local import taxes or duties may be charged on delivery.
  • We take payment when you place your order, through Shopify Payments. We do not see or store your full card details.
  • If we find that a price on our site was clearly wrong, we will contact you before dispatch. You can then order at the correct price or cancel for a full refund.

5. How the contract is formed

  • When you place an order you will get an email confirming we have received it. This is not yet acceptance.
  • The contract between you and us starts when we email you to say your order has been dispatched.
  • If we cannot accept your order, for example because the item is out of stock or the price was wrong, we will tell you and refund you in full, usually within 5 working days.

6. Delivery

  • Our products ship from our supplier's warehouse, mostly in China. Most orders arrive within 1 to 3 weeks of dispatch. Delivery times are estimates.
  • Every order is tracked. You will get a tracking link by email when it ships.
  • If your order has not arrived within 30 days of dispatch, email us and we will send a replacement or a full refund, whichever you prefer.
  • Please check your delivery address at checkout. Email us within 12 hours if it needs changing. We cannot redirect an order once it has shipped.
  • If something outside our control delays your order, such as carrier problems, customs checks or extreme weather, we will tell you and do what we can to limit the delay. If the delay is long, you can cancel and get a refund for anything not yet delivered.

Full details are in our shipping policy.

7. Your right to cancel

You can cancel your order for any reason within 14 days of the day you receive it. Email us with your order number. You then have 14 days to send the item back to the address we email you. You pay the return postage for change-of-mind returns. We refund the item price and the standard delivery charge within 14 days of receiving the item back or of getting proof that you posted it, whichever comes first.

Full details, including when we may reduce a refund for a used item, are in our refund policy.

8. Faulty, damaged or wrong items

Items must be as described, of satisfactory quality and fit for purpose. If something arrives faulty, damaged or wrong, email us with your order number and a photo or short video.

  • Within 30 days of delivery you can choose a full refund or a replacement.
  • After 30 days and within 6 months, we will replace the item, or refund you if we cannot.

These rights are in addition to your legal rights, not instead of them.

9. Our responsibility to you

  • If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that, as long as it is not caused by you or by events outside our control.
  • We do not exclude or limit our liability where it would be unlawful to do so. That includes death or personal injury caused by our negligence, fraud, and your legal rights in relation to the products, such as under the Consumer Rights Act 2015.
  • We are not responsible for losses that were not foreseeable, or for losses to a business, because we sell for personal use only.

10. Reviews and things you send us

  • Reviews on our site come from verified buyers only. We do not edit reviews, remove them for being negative, or pay for positive ones.
  • If you post a review or send us a photo, you allow us to show it on our site. We will not use it in advertising without asking you first.
  • Do not post anything unlawful, offensive or that is not your own. We may remove reviews that break this rule, but not because they are negative.

11. Using our website

  • The text, images and designs on this site belong to us or our suppliers. Do not copy them for commercial use without permission.
  • We try to keep the site accurate and available but cannot promise it will always be error-free or online.

12. Your personal data

We use your personal data as set out in our privacy policy.

13. Marketing

We only send marketing emails or texts if you opt in. Every marketing message has an unsubscribe link.

14. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one shown on the site when you placed it.

15. Complaints

If you are unhappy, email meowonomy@gmail.com and we will try to put it right. We reply within 2 working days.

16. Law and courts

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can bring a claim in your local courts too. If you live outside the UK, you keep any protections your local consumer law gives you, and you can bring a claim in your local courts.

17. Other points

  • If a court finds part of these terms unenforceable, the rest still applies.
  • We may transfer our rights under these terms to someone else, for example if the business is sold. We will tell you, and it will not reduce your rights.
  • These terms are between you and us. No one else has rights under them.