Refund policy

Changing your mind. You can cancel your order for any reason up to 14 days after the day you receive it. Email meowonomy@gmail.com with your order number to tell us. You then have 14 days to send the item back.

• We will email you the address to send it to.
• You pay the return postage for change-of-mind returns. We recommend a tracked service.
• The item should be unused and in its original packaging. If it has been handled more than you would in a shop, we may reduce the refund to reflect any loss in value.
• We refund the price of the item and the standard delivery charge you paid, within 14 days of receiving the item back or of you sending us proof of postage, whichever is sooner. Refunds go to your original payment method.

Faulty, damaged or wrong items. Email meowonomy@gmail.com with your order number and a photo or short video showing the problem.

• Within 30 days of delivery: you can choose a full refund or a replacement.
• After 30 days and within 6 months: we will replace the item, or refund you if a replacement is not possible.

Order cancellations. Email us as soon as possible. If the order has not been dispatched we will cancel it and refund you in full. If it has already shipped, the change-of-mind process above applies once it arrives.

Your legal rights. Nothing in this policy affects your statutory rights. UK customers have rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Customers outside the UK also keep any rights their local law gives them.